We offer a number of delivery options for both UK and international orders. Each delivery option is a fixed price regardless of how many shoes in your order. Our standard delivery charge for UK orders is £3.99.
We despatch orders Monday to Friday, excluding bank holidays and between Christmas Eve and New Years Day when our warehouse is closed. Orders will generally be dispatched the working day following your order unless the Next Day Delivery option has been selected. Next Day Delivery is only valid for orders placed before 12 noon Monday to Friday. Please see Next Day Delivery information for more details.
We always try to dispatch your shoes as soon as possible as we know how suddenly children grow and how desperately needed those new shoes can be! We often exceed our stated service commitment to despatch everything by the next working day, however during our sales and other busy periods there may be a slight delay for orders with Standard Delivery
For UK orders selecting the Standard Delivery option your shoes will normally be sent the next working day via Royal Mail 2nd Class post. Expect 3-5 days for delivery.
Occasionally we may send larger orders or those containing Royal Mail forbidden items (eg aerosols) via a courier service. Deliveries to the Highlands and Islands, remote parts of Scotland, Northern Ireland, Channel Islands, Isle of Man and the Isle of Wight will always be sent via Royal Mail.
A quicker delivery option which will be sent via Royal Mail using 1st Class post. Your order will be processed at the first opportunity but this is still usually the next working day following receipt of your order. Allow 2- 3 working days for delivery.
Our quickest delivery option via Royal Mail Special Delivery for those urgent shoes! This is available for UK mainland addresses, we may not be able to guarantee next working/business day delivery to non UK mainland addresses.
Orders will be despatched Monday – Friday (excluding bank holidays and between Christmas and New Year when our warehouse is closed). Orders placed before 12 noon will be despatched the same day, orders placed after this time will be sent the following working day.
If it is possible we will try to dispatch orders for Special Delivery placed after 12 noon the same day but as a small business this is not always possible and in this case they will be sent the following day.
Just get in touch before our customer services close at 3pm if you would like to check whether a later dispatch is possible, we will always do our best!
Please note that this service is also only available for Monday to Friday deliveries, orders for Special Delivery placed before 12 noon on Friday will be received on Monday. If you would like to arrange a Saturday delivery this is possible at a cost of £10.99.
We are happy to send shoes internationally and post our shoes all over the world. International postage is available via Royal Mail International Airmail*. This is charged at the following rates:
Please note that when ordering from outside of the UK or European Union local taxes and customs duties may be payable on receipt. You are responsible for these as we have no control over these nor can predict the amount.
*99% of International orders are sent via Royal Mail. In the event of the order being unsuitable for Royal Mail we will dispatch the order with a courier service. This will be at no additional cost to you but it may lead to a longer delivery time. This generally only applies to orders containing over 10 pairs of shoes, however we will contact you if your order falls into this category. If you would like an estimated shipping time prior to ordering please email firstname.lastname@example.org and let us know how many pairs of shoes you are looking to order.
International Delivery Times - Please allow 5-7 working days for deliveries to Europe and 7-10 working days for deliveries to the rest of the world.
Products offered with 'Free Shipping' or free postage offers are only available for the standard service and to UK addresses only.
Please note that orders containing aerosol products, eg 3x3 Waterproofing spray and 3 in 1 polish cannot be sent via Royal Mail due to restrictions on posting aerosols. These can only therefore be shipped via courier service or Collect Plus to UK addresses. Any orders for these products that we are unable to send will be fully refunded.
If your order is damaged in transit, we will make enquiries with delivery service and do our best to resolve for you. Please report any damage within 3 days of receipt and allow up to 14 days for a resolution.
In the unlikely event that your order goes missing, we will again make enquiries with the delivery service on your behalf. Sometimes, orders can be slightly delayed, especially over busy periods, please let us know if there any problems with delivery and we will always do our best to resolve things as soon as possible.
We hope you’ll be very happy with your shoes. If for any reason you’re not we offer a hassle-free returns policy. Simply follow the instructions below and return any unwanted goods within 14 days of your purchase and we will happily refund you for them. It is important that any unwanted items, unless faulty, are returned in a resaleable condition, unworn, undamaged and with all the original tags and packaging.
You can now return unwanted items to us for a refund using our FREE RETURNS service!
Please note Royal Mail have a maximum parcel size limit of 610mm x 460mm x 460mm. If your parcel is larger than this, please email us at email@example.com
We will reimburse you the cost of the item using the same method as you paid with. We’ll refund you as promptly as possible and within 7 working days of the goods being received.
Unfortunately we are no longer able to offer an exchange service. If you would like to exchange any items we advise returning them for a refund using our new free returns service and placing a new order online.
If you have a fault with any of your items please contact us immediately. You can call us on 01726 882286 or you can email us at firstname.lastname@example.org. Please note our office hours are 9am-3pm Monday to Friday