Terms & Conditions

Here’s all the small print and those important bits and pieces that form the basis of your order. If you can't find what you're looking for amongst the following headings or have a question about our policies, please contact usand we'll be happy to help.

By placing an order with us, you are agreeing to accept these terms and conditions and are entering into a contract with us. We reserve the right to update these terms and conditions from time to time, modify existing terms and add new ones as required. Such changes and modifications will be effective immediately.

Accuracy

We have taken great care to ensure that our prices, stock and availability are all correct and products are fairly described. However we cannot accept liability for errors or omissions in any part of the website including, but not limited to, the description and specifications of the goods as advertised. We also reserve the right to amend this content at any time without prior notice.

All orders are subject to availability and acceptance of your order. If the goods you have ordered are not available from stock, we will inform you as soon as possible and advise a longer delivery time or suggest an alternative. You will have the option of waiting, choosing an alternative or cancelling your order.

Price

The prices payable for the goods that you order are as set out in our website. All prices are inclusive of any applicable VAT at current rates. If you are ordering from outside the UK or EU local taxes and customs duties may be applicable and payable before you can receive your goods. We have no control over these amounts and so are unable to advise on the values here.

Children’s shoes are currently zero rated for VAT and therefore no VAT is added. However some of our accessories such as the polishes and waterproofing sprays will have VAT included and this is included in the price where applicable.

Delivery

We offer a number of delivery options and always work hard to ensure that your shoes arrive as quickly as possible and by the delivery method selected. However we reserve the right to change the delivery method from time to time, if for example we are unable to despatch the items via your chosen method for reasons outside of our control. This is including, but not limited to, restrictions on which goods can be carried (eg aerosols) and availability of the requested service.

We also cannot be responsible for the failure of the selected service to meet the indicated delivery times, provided items are despatched on time according to our service commitment. At busy times of the year, eg around Christmas, all deliveries are likely to take a bit longer than specified and this is outside of our control and we cannot be liable for any issues relating to delayed receipt of orders despatched on time and in good faith using the specified method of delivery.

Payment

We accept payment by credit and debit card or PayPal.

Credit and debit cards

Credit and debit card payments are processed by our online payment providers Sage Pay.

Changes to your order

Please note that once your order has been placed it will be sent straight through to our warehouse and it is not possible to make amendments after this point. Our delivery team works very hard to despatch all orders as soon as possible and will be printing and packing orders 2 or 3 times a day which makes it impossible to effect changes. We will always do our best to resolve problems but this cannot be guaranteed and we are unable to take any responsibility for this. You will need to pay to return any items to us provided they were dispatched as ordered and posted to the address specified.

Stock Shortages

If any of the items you have ordered are out of stock we will refund you for the item immediately and dispatch the rest of your order to avoid any delays. If you would like to order an alternative item to replace the out of stock item please contact us and we will provide you with a free delivery code to use on the replacement order.

Returns

Please see our Returns Policy section for details on our returns procedure.

Faults

In the unlikely event that you experience a fault with any of your items please contact us immediately and we will do our very best to resolve the situation quickly for you. If a fault develops after the first six months, the burden is on you to prove that the product was faulty at the time the goods were delivered to you otherwise we will not be able to process the fault claim.

Refunds

For a refund we will reimburse you the cost of the item using the same method as you paid with. Please allow up to 10 days for a refund to be processed following our confirmation of receipt of the items.

Cancellation

Under the Consumer Contracts Regulations you have the right to cancel your order without penalty within fourteen days of your order date. You then have 14 days following this cancellation to return your items for a refund. If you wish to do this you will need to advise us in writing of this, simply returning your items does not count as canceling your order. This will be treated as a return rather than a cancellation.

You are still liable to return the goods to us at your cost and risk. In this case you must return your entire order and send them straight back to us with all packaging intact.

We reserve the right to cancel your order if we are unable to deliver the goods to you, for example if we have insufficient stock or if certain items cannot be posted via Royal Mail. In this case we will contact you and try to offer an alternative where possible.

Ownership

This site is owned and operated by Happy Little Soles 2016 Limited which is a limited company registered in England. Our company registration number is 10509480. Our registered office is Unit 11 Pool Bank Business Park, High Street, Tarvin, Chester CH3 8JH.

Intellectual Property

livieandluca.co.uk is owned by Happy Little Soles 2016 Ltd.

livieandluca.co.uk contains a variety of copyrighted material, trademarks and other intellectual property. Livie and Luca and the Livie and Luca logo are both registered trademarks. All rights, including copyright, trademarks and intellectual property in this website are owned by Livie and Luca.

Any use of this website or its contents, including copying or storing elements in whole or part, other than for personal use, is prohibited without written permission

Free Postage Offers

Products offered with 'Free Shipping' or free postage offers are only available for the standard service and to UK addresses only.

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